About this policy
THE ROXBURGH is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- you use our website https://theroxburgh.co.uk
- you make a booking on our website
- you make enquiries on our website
- someone is interested in working with us
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
The ROXBURGH is a restaurant/venue based in Whitley Bay.
Our registered address is: 4, Roxburgh House, Roxburgh Terrace, Whitley Bay, NE26 1DS
How do we collect information from you?
We collect information from you:
- when you make a booking
- when you visit the restaurant (preferences, allergies etc.)
- make an enquiry
- when you sign up to marketing emails
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue. When you make a booking or order a collection THE ROXBURGH collects information such as:
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
- telephone number
- company name
- dietary requests
Because we use analytics when you access our website there is “Device Information” about your computer hardware and software that is automatically collected by THE ROXBURGH. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
- If you use our website, we may receive your generic location (such as city or neighbourhood)
- Internal record keeping.
- Send you service emails (booking confirmation and post-dining feedback)
- Improve our products and services
- Send marketing communications if you have opted in to receive them
- We may use the information to customise the website according to your interests
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
For reservations taken through ResDiary software, your data will only be stored in the UK.
ResDiary data is stored securely in data centres managed by Rackspace.
Our Website data is stored securely in data centres managed by Krystal UK.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes. Furthermore, you can change your marketing preferences at any time by contacting us by email at email@example.com
You have a right to request a copy of the personal information that THE ROXBURGH holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: firstname.lastname@example.org.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Changes to this statement
The Belly Rules the Mind
The Roxburgh Gallery
Food for thought
We're open for dinner Friday & Saturday - Sunday is all about our fortnightly supper club.
Fri 18:00 - 22:00
Sat 18:00 - 22:00